FAQs

We're happy to get custom for you! Please Custom order to start the process.
yes !you can, all items are made to order you can chose from any of my available colors scent designs to create something unique and your own.
Yes! De Saint only uses 100% natural wax [Soy, coconut wax, pure cotton wicks & phthalate free Fragrance oil] and luxury fragrance oils without any chemical components. Moreover, we make all of our products with honesty and sincerity by following the basics, such as using the exact measurement of ingredients and etc.
yes! we can customize them into selections of designs.
Yes, we do. Please contact us to start the process!

SHIPPING

De Saint Candles are handmade products which are checked after each order. It takes approximately 5~6 business days to make the candle, and takes approximately 7~8business days in total from the date of purchase until delivery. We will try our best to deliver to you as soon as possible.
international shipping coming soon! [ will be available soon]
We do our best to dispatch items as quickly as possible, but it is usually possible to amend or add to your order within 4 hours after making a purchase. Please contact us to see if this is possible.
we can not ship items to a P.O Box address. we must have a physical address to ship items.

Yes, unless it was a custom order. If you decide you need to return a purchase, just send it back within 15 days of purchase. Items must be unused and in sellable condition. Return shipping is the buyer’s responsibility. Once I have received the returned item(s), I will issue a refund. Please email me if you need any help with this process.
Unfortunately, we are not able to make exchanges[handmade& custom products] because items are typically made to order. But please contact me if you have problems with your order
If you have any additional questions, require assistance, or wish to discuss custom orders, please feel free to reach out to us directly. You can contact us through the provided contact information on our website, and we'll be more than happy to assist you.
your order will be cancelled within 24 hours of your request and reflect as per your bank guidelines, which is usually within 10~12 business days.